At Abrar Attar House we deliver across Pakistan. Below is exactly what you can expect once you place your order — no hidden charges, no surprises.

Delivery Charges

Delivery charges are shown at checkout before you confirm your order. From time to time we also offer free delivery on selected products — these are marked on the product page.

Delivery Time

• Dispatch: Orders are packed and handed to the courier within 1–2 working days of confirmation.
• Delivery: 3–5 working days after dispatch, anywhere in Pakistan.
• Orders placed on Sunday or a public holiday are processed the next working day.
• During sale periods, Ramadan and Eid, delivery may take slightly longer. We will inform you if your order is affected.

Order Confirmation

After you place an order, our team confirms it with you on WhatsApp or by phone before dispatch. Please keep your number available — unconfirmed orders may be held.

Tracking Your Order

Once your parcel is dispatched, we send you the tracking number on WhatsApp at the number given with your order. You can also message us any time at 0307 2400805 for an update.

Payment Methods

• Cash on Delivery (COD) — pay the courier when your parcel arrives.
• Bank Transfer / IBFT — pay in advance to our account.
• JazzCash / Easypaisa — pay in advance from your mobile wallet.

For advance payments, upload your payment receipt with your order and it will be attached to your order details, so there is no need to send it separately.

Delivery Address

Please double-check your address and mobile number at checkout. We are not able to change the address once the parcel has been handed to the courier. Orders returned to us because of an incomplete or incorrect address will need the delivery charge to be paid again for re-dispatch.

Refused or Undelivered COD Orders

Cash on Delivery is offered in good faith. If a COD parcel is refused at the door or remains undelivered after repeated attempts, we may ask for advance payment on any future orders from that number or address.

Damaged or Leaked Parcels

Attars are packed carefully in protective packaging. If your parcel arrives damaged or a bottle has leaked, please message us on WhatsApp within 48 hours of delivery with photos of the parcel and the bottle. We will send a free replacement. Please record a short unboxing video where possible — it makes the claim much faster to settle.

Need Help?

• WhatsApp: 0307 2400805
• Email: support@abrarattarhouse.com
• Shop: Shop #2, Hotel Street, B Block, Pak Park Last Stop, Marghazaar Housing Society, Multan Road, Lahore

Last updated: October 2026