We want you to be happy with your fragrance. If something isn’t right, here is how we sort it out.
10-Day Exchange Window
You may request an exchange within 10 days of receiving your order.
We offer exchange only — we do not provide cash refunds. You can swap your attar for any other fragrance of the same value, or pay the difference for a higher-priced one.
Conditions for Exchange
To be eligible, the item must be:
- Unused and unopened — the seal must be intact
- In its original bottle, box and packaging
- Accompanied by your order number
Attars are a personal-care product applied to the skin. Once a bottle has been opened or tested, we cannot accept it back for hygiene reasons — this is standard practice for all fragrance sellers and protects every customer.
Didn’t Like the Fragrance?
That’s fine, as long as the bottle is unopened. Message us within 10 days and we will exchange it for another scent. If you are unsure which fragrance to choose, message us on WhatsApp before ordering — we are happy to recommend one based on what you normally wear.
Damaged, Leaked or Wrong Item
If you receive a damaged bottle, a leaked parcel, or a fragrance different from what you ordered, this is on us:
- Report it on WhatsApp within 48 hours of delivery
- Send photos of the parcel, the bottle and the packing slip
- We will send the correct or replacement item free of charge, with no delivery charge to you
An unboxing video, where you have one, settles these cases fastest.
How to Request an Exchange
- Message 0307 2400805 on WhatsApp, or email support@abrarattarhouse.com
- Share your order number, the product name, and the reason
- We confirm your request and share the return address
- Send the item back to us
- Once we receive and check it, your replacement is dispatched within 1–2 working days
Who Pays Return Delivery
- Our mistake (damaged, leaked, wrong item): we cover delivery both ways.
- Change of mind (you’d prefer a different scent): you cover the cost of sending the item back to us, and we cover sending the replacement out.
Not Eligible for Exchange
- Opened, used or tested bottles
- Items returned after 10 days from delivery
- Items without their original packaging
- Free gifts and promotional items
Questions?
- WhatsApp: 0307 2400805
- Email: support@abrarattarhouse.com
- Shop: Shop #2, Hotel Street, B Block, Pak Park Last Stop, Marghazaar Housing Society, Multan Road, Lahore
Last updated: October 2026